A 47% problem.
Forty-seven percent of professional-services deals stall on document collection. Not on price. Not on the work itself. On waiting— for the W-2, the bank statement, the trust agreement, the return-receipt scan that arrived on someone's phone in March and never made it past the camera roll.
The cost is not the missing document. The cost is the fourteen days of average wait time, the nine follow-up emails that draft themselves while you're trying to do the work, and the partner who took three calls last Saturday about the same form. Multiply by eighty active clients. By Q1 of every year.
The firms that have already moved off email did it for one reason: they ran out of evenings. CompleteLane is the loop that runs in their place.
