// Account & governance

Audit log

Every state-changing event in your org is recorded — who did it, when, and what changed.

The audit log gives you a complete, tamper-evident history of activity in your organization. Use it to investigate issues, satisfy compliance requirements, or simply keep track of who did what.

completelane.com/dashboard/audit-log

request

request.created

Rachel Lin · Q1 Tax Returns

Mar 10, 9:14 AM

upload

upload.confirmed

Alex Chen (client) · Driver's license

Mar 10, 11:02 AM

upload

upload.approved

Rachel Lin · Driver's license

Mar 10, 11:08 AM

upload

upload.rejected

Rachel Lin · W-2

Mar 10, 11:15 AM

request

request.completed

system · Q1 Tax Returns

Mar 11, 4:42 PM

The audit log lists every state-changing event in your org.

What the audit log records

Every time something changes in your org — a request is created, an upload is approved, a setting is changed, a team member is invited — an audit event is written. Read-only views (for example, loading the dashboard or viewing a request) are not logged.

Each event records the actor (the team member or system process that triggered it), the target (the affected resource), and a precise timestamp.

Event categories

  • Auth — sign-in, sign-out, password changes.
  • Request — created, sent, completed, canceled, reopened.
  • Upload — confirmed, approved, rejected.
  • Team — member invited, role changed, member removed.
  • Settings — branding changed, template edited.
  • Billing — plan upgraded, payment failed.

Filtering and searching

Use the filters at the top of the audit log page to narrow results by date range, event category, or actor. You can also search by request title or member email to find events related to a specific record.

Event detail

Click any row to see full event metadata — actor, target, request ID, IP address, user agent, and timestamp. This detail view is useful when investigating a specific incident or confirming that a particular action was taken.

completelane.com

upload

upload.approved

event_idevt_01HV…abc
actorRachel Lin
targetDriver's license
request_idreq_01HV…xyz
ip_address203.0.113.42
timestampMar 10, 11:08 AM UTC

Retention and export

Events are retained for 90 days on all plans. Enterprise plans can request extended retention. Export to CSV from the audit log page to use events in your own reporting or compliance workflows.

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